The one thing every business relies on the most to win over
customers is their reputation. If your company image isn't a good one, then
you're going to forever suffer with gaining the trust of your audience. And if
that's the case, good luck with converting them into customers. Local
businesses should definitely take heed, especially since a lot of mobile device
users are using the Web to find local businesses to shop at. Your online
reputation management strategy is key for increasing foot traffic, don't overlook
this!
No Business is Perfect
Every company has its share of negative reviews circulating
the Internet, but this shouldn't deter you from getting a hold of what people
see about your brand on the Web. The idea here is to try and resolve issues
that are within reason. It will help you to possibly win back a customer you
would have otherwise lost and it shows others reviewing the conversation that
your brand is willing to go over and beyond to rectify mistakes. It's a
win-win-win situation - the customer gets what they want, you win back their
trust and you possibly get the business of new prospects.