Showing posts with label Client retention. Show all posts
Showing posts with label Client retention. Show all posts

Thursday 18 January 2018

How To link Your Small Business Email Marketing to a Marketing Funnel


What is a Marketing Funnel?

The idea of a funnel is used to illustrate the process a potential client goes through as they become familiar with your products or services.

Visually, clients enter the funnel at the widest part, the top, then proceed to descend, stage by stage, leaving at the level they lose interest.  What you end up with at the bottom are the final few who have purchased and love your product or service.  These are the clients that will keep coming back

Your goal is to raise the number of potential clients that enter the top and lower the number that loses interest at each stage.


To accomplish this, you will need to have a conversion tactic for each stage.

There are a few different Funnel maps out there that vary in their vocabulary but each basically means the same thing, for the sake of this article, we’ll go with the following terms:

  • Awareness
  • Engagement / Interest
  • Discovery
  • Purchase / Conversion
  • Loyalty / Retention
  • Advocacy

Grab our free Social Media checklist and free email marketing training here

Using Email Marketing to Get a Client All the Way to the Bottom

Monday 24 April 2017

3 Ways to Become the Go-To Expert For Your Clients


One of the things that is really important for you to do in business is to master your craft. Just like your clients, it's essential that you know your business inside and out.

Part of that mastery is learning about your clients and their businesses too.

It's not particularly necessary to work with a target industry or niche (although that helps!), but success is something that will come to you when your name comes to mind in conversations that you aren't even a part of.

Your clients will give you referrals when they are in conversation with their colleagues, if you make sure that your name comes to their mind often, and in the right context.

So here are 3 ways you can become the go-to expert for your clients:

Learn about their industry.